KKday User
It was my first time to order a high-speed rail vacation + car rental. I can’t say that the experience was bad, but the process was indeed very unsettling. I kept asking customer service, and the customer service kept replying. Please be patient. The final high-speed rail ticket was obtained about a week ago, and the car rental serial number was received 2 days ago. In addition, this car rental is based on subscription [hours], so you must remember to rent the car with irent first, and then select the hours to redeem when returning the car. kkday will swipe the payment once, and when renting a car using the irent app, it will deduct another payment (the pre-authorized amount, not the actual payment). Don't be frightened by the 2 card swiping fees. Don't think that kkday will help you rent a car, it only has [purchase hours]. I was almost misled by the text customer service and almost opened the sunroof during my trip (because I never received the serial number and Irent asked me to pay for the car rental, so I never rented a car. I asked the customer service to confirm if there was a car. The customer service replied to check that this order has been booked for you. Rent a car. The serial number will be provided to you before departure, please wait patiently and pay attention, thank you). I wish everyone a smooth trip. I hope this review can help someone who is ordering this item for the first time. If I need it next time, I will still repurchase it.