輕井澤Ellegance酒店 Karuizawa Ellegance

Languages spoken

• English
• Japanese

Accessibility

• Wheelchair accessible

Internet access

• Free Wi-Fi in all rooms!
• Internet
• Internet services
• Wi-Fi in public areas

Things to do, ways to relax

• Garden
• Massage

Cleanliness and safety

• Anti-viral cleaning products
• Body thermometer
• Cashless payment service
• Daily disinfection in all rooms
• Daily disinfection in common areas
• Doctor/nurse on call
• Face coverings on staff
• First aid kit
• Free face masks
• Guest rooms seal after sanitization
• Hand sanitizer
• Hot water linen and laundry washing
• Physical distancing of at least 1 meter
• Professional-grade sanitizing services
• Protective screens in common areas
• Room sanitization opt-out available
• Rooms sanitized between stays
• Safe dining setup
• Sanitized kitchen and tableware items
• Staff trained in safety protocol
• Temperature check for guests and staff

Dining, drinking, and snacking

• Breakfast [buffet]
• Coffee shop
• Grocery delivery
• Kitchen
• Restaurants
• Room service
• Vending machine

Services and conveniences

• Air conditioning in public area
• Chapel
• Concierge
• Daily housekeeping
• Elevator
• Facilities for disabled guests
• Food delivery
• Heating in public area
• Invoice provided
• Lockers
• Luggage storage
• Meeting/banquet facilities
• Shrine
• Smoke-free property
• Smoking area
• Terrace
• Xerox/fax in business center

For the kids

• Family room
• Kids meal

Access

• Fire extinguisher
• Front desk [24-hour]
• Non-smoking rooms
• Smoke alarms

Getting around

• Bicycle parking
• Car park [free of charge]
• Car park [on-site]
• Car power charging station
• Taxi service

Sports equipment rental

• Bicycle rental

Available in all rooms

• Air conditioning
• Bathtub
• Hair dryer
• Non-smoking