Hakone Gora Gen

Internet access

• Wi-Fi in public areas
• Internet
• Free Wi-Fi in all rooms!
• Internet services

Things to do, ways to relax

• Sauna
• Public bath

Cleanliness and safety

• Body thermometer
• Daily disinfection in common areas
• Doctor/nurse on call
• First aid kit
• Free face masks
• Hand sanitizer
• Temperature check for guests and staff
• Staff trained in safety protocol
• Protective screens in common areas
• Physical distancing of at least 1 meter
• Daily disinfection in all rooms
• Sanitized kitchen and tableware items
• Hot water linen and laundry washing
• Hotel room service app
• Anti-viral cleaning products
• Rooms sanitized between stays
• Guest rooms seal after sanitization
• Professional-grade sanitizing services
• Room sanitization opt-out available

Services and conveniences

• Elevator
• Smoking area
• Luggage storage
• Daily housekeeping
• Fireplace
• Gift/souvenir shop
• Smoke-free property
• Food delivery
• Invoice provided
• Air conditioning in public area

For the kids

• Family room
• Family/child friendly

Access

• Safety/security feature
• CCTV in common areas
• Smoke alarms
• Fire extinguisher
• Non-smoking rooms

Getting around

• Valet parking
• Car park [on-site]
• Car park [free of charge]

Languages spoken

• Japanese

Swimming & soaking

• Hot spring bath