Kanaya Resort Hakone

Internet access

• Wi-Fi in public areas
• Internet
• Free Wi-Fi in all rooms!
• Internet services

Things to do, ways to relax

• Massage
• Garden

Cleanliness and safety

• Body thermometer
• Daily disinfection in common areas
• Doctor/nurse on call
• First aid kit
• Hand sanitizer
• Hygiene certification
• Temperature check for guests and staff
• Staff trained in safety protocol
• Protective screens in common areas
• Physical distancing of at least 1 meter
• Safe dining setup
• Sanitized kitchen and tableware items
• Hot water linen and laundry washing
• Cashless payment service
• Anti-viral cleaning products
• Rooms sanitized between stays
• Guest rooms seal after sanitization
• Room sanitization opt-out available

Dining, drinking, and snacking

• Bar
• Restaurants
• Room service
• Restaurant dinner
• Western cuisine in restaurant
• Coffee/tea in restaurant
• Desserts in restaurant
• Alternative meal arrangement
• Alcohol
• Bottle of water
• Restaurant breakfast

Services and conveniences

• Laundry service
• Safety deposit boxes
• Daily housekeeping
• Smoke-free property
• Invoice provided
• Air conditioning in public area

For the kids

• Kids cutlery

Access

• Front desk [24-hour]
• Security [24-hour]
• Safety/security feature
• CCTV outside property
• CCTV in common areas
• Smoke alarms
• Fire extinguisher
• Non-smoking rooms
• Service animals are welcome
• Couple's room
• Themed rooms

Getting around

• Valet parking
• Taxi service
• Car park [free of charge]

Languages spoken

• English
• Japanese

Swimming & soaking

• Hot spring bath