KKday User
I purchased the luggage shipping service from the hotel to the airport. The purchase page stated that it would be delivered on the same day, but in the order details I had to tick a box to agree that I could only pick it up after 3pm on the same day, which would be too rushed for those with afternoon flights. Fortunately, I needed to fill in the flight information in the travel plan (a required item, I’m not sure of the name), so I still placed the order (I sent the luggage to the hotel counter at 11 am on 4/22, received the delivery notification after 12:30 pm, and picked it up around the next afternoon). After payment, I received a confirmation email from the other party. However, on the evening of 4/22, I saw a WhatsApp message from the store saying that because there was no same-day pickup, an overnight fee would be charged for each piece of luggage. The payment link is attached below. Because I don't like online payment methods when I'm not sure if I'm the right person to use it. In addition, I've explained the flight information in detail, and they've agreed to the order and accepted the payment, so I agree to pay in cash in person when I pick up the item, but I've made my opinion clear! Finally, the other party replied in the message that they were really sorry for the inconvenience caused, and the company agreed that no payment was required (if payment had already been made, they wanted to send a refund to my mailbox, but I ignored it). When I picked up the package the next day, the staff didn't explain anything and didn't ask me to pay. I was in a hurry to catch a flight and didn't have time to verify with him whether this was a message from their company. I'm typing this out for your reference. Please be careful and don't be deceived because of the emergency.