China｜Shanghai Disney‧Toy Story Hotel

I was completely misled by the product name. This product only includes hotel accommodation and breakfast, not tickets and coupons. I went to the park hotel passage that morning and lined up for an hour. I couldn't enter the park gate. There was no record. Then I called customer service. It took almost half an hour to get through. Finally, they confirmed that it did not include tickets. Then we went to the official website to buy tickets for admission, but the tickets for the day were sold out. I communicated with the park staff and they said we could buy 2-day tickets at the hotel or go to the main gate with them to buy tickets for the day. Finally, we bought two-day tickets at the hotel. I wasted more than two hours going back and forth. This product does not include tickets. There is no need to buy them here. I bought them on the official website at a much cheaper price. This experience is very disappointing.

I was completely misled by the product name. This product only includes hotel accommodation and breakfast, not tickets and coupons. I went to the park hotel passage that morning and lined up for an hour. I couldn't enter the park gate. There was no record. Then I called customer service. It took almost half an hour to get through. Finally, they confirmed that it did not include tickets. Then we went to the official website to buy tickets for admission, but the tickets for the day were sold out. I communicated with the park staff and they said we could buy 2-day tickets at the hotel or go to the main gate with them to buy tickets for the day. Finally, we bought two-day tickets at the hotel. I wasted more than two hours going back and forth. This product does not include tickets. There is no need to buy them here. I bought them on the official website at a much cheaper price. This experience is very disappointing.

I originally purchased the title [Toy Story Hotel/Early Bird Discount Plan (Frost Breakfast + Park Ticket + Dining Coupon)], but compared the Shanghai Disney official website with KLOOK, and it was 2,000 yuan cheaper. Later, when we arrived at Disney, we were told that our package did not include tickets or dining coupons, and we had to add them separately, which was 2,000 yuan more expensive than other plans. I told the customer service that we could not buy according to the title but had to read the content, but their content was written like this, directly saying that it did not include the content that was not written, which was basically nonsense. I advise those who want to buy to read the KKDAY reviews online first, and don't think that it is a Taiwanese company and will not deceive people. If you want to go, just buy it directly from the Shanghai Disney official website