Day tour to Pompeii from Naples

The Google IP address given to me at the meeting point was wrong. The bus to Pompeii at 11:05 on August 16 did not arrive. I contacted customer service at 10:45 and said that they would help me inquire, but later said that I would ask for it myself. I made an emergency call. I couldn't get through the emergency call at all. I'm wondering why you can't just make the emergency call for me? I ended up waiting for an hour. No response at all? Among them, I called you three times and kept asking me to wait. As a result, I received an email reply on August 17th this morning, saying that I could meet at the designated location on Google according to this email, so the original location address was simply wrong ~ the entire process. It’s also very bad. There are no refunds, which makes me speechless. It’s not the first time I’ve participated in the K Kday trip, so I won’t dare to participate again in the future. The location of the meeting point for me is completely wrong.