KKday User
You need to redeem your physical Vienna PASS in advance at the service center across from the Vienna State Opera (open Monday to Sunday, 9:00 AM - 6:00 PM). While the process is slightly more complicated than an e-ticket, it's quick and easy to redeem. You'll also receive a neck holder and a very useful brochure for attractions (useful for finding attractions and checking opening hours). I didn't rely on the included bus tours during my visit, so it was more convenient to purchase a separate multi-day transportation pass. ‼ ️ Some attractions require the pass to redeem tickets (such as Schönbrunn Palace and the Sisi Museum), and the State Opera guided tour requires a time slot reservation on the official website.