JW Marriott Hotel Surabaya

Accessibility

• Wheelchair accessible
• On-site accessible self parking
• On-site accessible restaurants / lounges
• Facilities for disabled guests

Internet access

• Wi-Fi in public areas
• Internet
• Free Wi-Fi in all rooms!
• Internet services

Things to do, ways to relax

• Nightclub
• Massage
• Hot tub
• Fitness center
• Sauna
• Steamroom
• Spa
• Swimming pool [outdoor]
• Garden
• Spa/sauna
• Gym/fitness
• Swimming pool
• Yoga room
• On-site entertainment
• Pool with view
• Computer station

Cleanliness and safety

• Body thermometer
• Doctor/nurse on call
• First aid kit
• Free face masks
• Hand sanitizer
• Hygiene certification
• Temperature check for guests and staff
• Staff trained in safety protocol
• Protective screens in common areas
• Physical distancing of at least 1 meter
• Safe dining setup
• Sanitized kitchen and tableware items
• Breakfast takeaway service
• Individually-wrapped food options
• Hot water linen and laundry washing
• Shared stationery removed
• Cashless payment service
• Hotel room service app
• Anti-viral cleaning products
• Rooms sanitized between stays
• Guest rooms seal after sanitization
• Professional-grade sanitizing services
• Room sanitization opt-out available
• Breakfast in room

Dining, drinking, and snacking

• Room service [24-hour]
• Coffee shop
• Bar
• Restaurants
• BBQ facilities
• Breakfast [buffet]
• Breakfast [continental]
• Restaurant lunch
• Restaurant dinner
• International cuisine in restaurant
• Western cuisine in restaurant
• Alternative meal arrangement
• Restaurant breakfast
• Chinese cuisine in restaurant

Services and conveniences

• Elevator
• Laundry service
• Safety deposit boxes
• Salon
• Concierge
• Smoking area
• Dry cleaning
• Currency exchange
• Luggage storage
• Cash withdrawal
• Shared lounge/TV area
• Daily housekeeping
• Xerox/fax in business center
• Contactless check-in/out
• Food delivery
• Meetings
• Seminars
• Meeting stationery
• Indoor venue for special events
• Grooming service
• Meeting/banquet facilities
• Ironing service
• Terrace
• Invoice provided
• Air conditioning in public area
• On-site event hosting
• Projector/LED display
• Outdoor venue for special events
• Audio-visual equipment for special events
• Wi-Fi for special events

For the kids

• Swimming pool [kids]
• Kids club
• Family room
• Family/child friendly
• Children's books and toys
• Kids meal

Access

• Front desk [24-hour]
• Security [24-hour]
• Check-in/out [private]
• Safety/security feature
• Soundproof rooms
• CCTV outside property
• CCTV in common areas
• Smoke alarms
• Fire extinguisher
• Non-smoking rooms

Getting around

• Airport transfer
• Valet parking
• Shuttle service
• Rental car
• Taxi service
• Car park [on-site]
• Car park [free of charge]

Languages spoken

• English
• Indonesian
• Malay
• Chinese [Mandarin]