Up to 25% Off on high-speed rail purchase｜Taipei｜48-hour car rental + high-speed rail round-trip ticket｜High-speed rail holiday｜Lanyang three-day tour

It takes 8 working days to reply to orders, but if it takes more than 8 days, the answer is that the order cannot be confirmed. Until the tickets were sent out 7 days before departure, 5 days were on holiday due to the typhoon. I was worried that I would not be able to receive the tickets as scheduled, which would affect the trip. I contacted customer service to see if other solutions could be provided. But it only requires consumers to wait patiently, wait patiently, and wait patiently. But for consumers, there is the pressure of not being able to wait for letters and the variables that emails cannot be delivered in time. For a large platform that operates domestic and foreign tourism , its ability to solve problems is just that. The suggestions and questions from consumers in response to this incident are as follows: 1. If the platform can get the high-speed rail physical tickets in advance, why can't it be sent out in advance, but it must be sent 7 days before departure? out! 2. When the platform issues tickets 7 days before departure, why does it include holidays instead of working days? The time it takes to respond to an order can be calculated in working days. Isn't this a double standard? 3. Does the platform have no responsibility after the tickets are sent out? Whether the consumer has received the ticket or not is not the platform’s problem. Should the consumer be responsible for everything?