BEST PRICE GUARANTEE

HyperAir give you the best price! If you find a lower price in other online channels, we will refund you 100% of the difference.

Terms And Conditions

  1. Promotion period until 30 June 2019
  2. Our Best Price Guarantee (match the lower price) applies to confirmed orders made only on HyperAir Mobile App available at Google Play and App Store.
  3. During the promotion period, if you find a lower price travel SIM card on another website or app within 24-hours after ordering, we will offer you the price difference. All claims must be made within 24-hours of the ordering by sending all the required information and documents (including order id, product name, ordering date, price on HyperAir app, name and website of alternative channel and price on alternative channel with screen cap to [email protected].
  4. The following conditions must apply:

    • Same travel SIM card
    • Same valid period
    • Same purchase channel (app and online only)
    • Same order conditions, cancellation and amendment policies
    • Same delivery method
    • Orders confirmation – on request orders do not qualify
  5. The Best Price Guarantee does not apply to unpublished prices, such as:

    • Membership programs websites
    • Private sales
    • Corporate discounts
    • Negotiated prices
    • Group prices
    • Rewards programs
    • Prices obtained through an auction or similar process
    • Coupons
    • Bundled packages
    • Promo Code offers
    • On request orders
  6. A small price difference of 0.5% or less of the travel SIM card value due to currency conversions is not eligible for our Best Price Guarantee claim. The comparison must also be shown in the local currency (Hong Kong Dollar).
  7. With validation and approval, compensation will be credited to customer’s original payment method within 14 working days upon receipt of all necessary documents and information.
  8. We have the right and discretion to determine the validity of any claim and that it meets all Terms, Conditions, and requirements to process a Best Price Guarantee claim.
  9. We reserve the right to amend, revise, supplement, suspend or discontinue our Best Price Guarantee at any time.
  10. This Terms And Conditions has been translated into Chinese. If there is any inconsistency or ambiguity between the English version and the Chinese version, the English version shall prevail.