杭州英冠索菲特酒店 Sofitel Hangzhou Yingguan

Languages spoken

• English
• Chinese [Mandarin]

Accessibility

• Wheelchair accessible

Internet access

• Free Wi-Fi in all rooms!
• Internet
• Internet [LAN]
• Internet services
• Wi-Fi in public areas

Things to do, ways to relax

• Body scrub
• Fitness center
• On-site entertainment
• Spa
• Spa/sauna
• Swimming pool [indoor]
• Tours
• Yoga room

Cleanliness and safety

• Anti-viral cleaning products
• Body thermometer
• Breakfast takeaway service
• Cashless payment service
• Daily disinfection in all rooms
• Daily disinfection in common areas
• Doctor/nurse on call
• Face coverings on staff
• First aid kit
• Free face masks
• Guest rooms seal after sanitization
• Hand sanitizer
• Hot water linen and laundry washing
• Hygiene certification
• Individually-wrapped food options
• Physical distancing of at least 1 meter
• Professional-grade sanitizing services
• Protective screens in common areas
• Room sanitization opt-out available
• Rooms sanitized between stays
• Safe dining setup
• Sanitized kitchen and tableware items
• Shared stationery removed
• Staff trained in safety protocol
• Sterilizing equipment
• Temperature check for guests and staff

Dining, drinking, and snacking

• A la carte breakfast
• Alcohol
• Alternative meal arrangement
• Bar
• BBQ facilities
• Bottle of water
• Breakfast [buffet]
• Breakfast service
• Coffee shop
• Fruits/snacks
• Grocery delivery
• Happy hour
• Kitchen
• Restaurants
• Room service
• Snack bar

Services and conveniences

• Air conditioning in public area
• Concierge
• Contactless check-in/out
• Daily housekeeping
• Doorman
• Dry cleaning
• Elevator
• Facilities for disabled guests
• Food delivery
• Heating in public area
• Invoice provided
• Ironing service
• Laundry service
• Lockers
• Luggage storage
• Meeting/banquet facilities
• Postal service
• Safety deposit boxes
• Smoke-free property
• Smoking area
• Terrace
• Xerox/fax in business center

For the kids

• Family room
• Kids facilities
• Kids meal

Access

• CCTV in common areas
• CCTV outside property
• Check-in/out [express]
• Check-in/out [private]
• Check-in [24-hour]
• Exterior corridor
• Fire extinguisher
• Front desk [24-hour]
• Non-smoking rooms
• Safety/security feature
• Security [24-hour]
• Smoke alarms
• Soundproof rooms

Getting around

• Airport transfer
• Car park [free of charge]
• Car park [nearby]
• Car park [on-site]
• Car power charging station
• Rental car
• Shuttle service
• Taxi service

Available in all rooms

• Accessible by elevator
• Accessible by stairs
• Air conditioning
• Audible alarm
• Bathrobes
• Bathtub
• Blackout curtains
• Close-caption TV
• Closet
• Clothes rack
• Complimentary tea
• Concierge
• Desk
• Dining table
• Exterior corridor
• Free bottled water
• Free instant coffee
• Hair dryer
• In-room safe box
• Internet access – wireless
• Linens
• Mini bar
• Mirror
• Pajamas
• Private bathroom
• Reading light
• Satellite/cable channels
• Separate shower/bathtub
• Sewing kit
• Shoeshine kit
• Shower
• Slippers
• Smoke detector
• Socket near the bed
• Sofa
• Telephone
• Toiletries
• Towels
• Trash cans
• Umbrella
• Wake-up service
• Wi-Fi [free]
• Window
• Wooden/parqueted flooring